Refund Policy
Effective Date: July 21, 2026
1. General Principle
Fees paid for completed consulting work, completed milestones, delivered reports, performed research, completed meetings, or time already spent are generally non-refundable.
Where services have not yet begun or only a limited portion has been performed, a refund request may be reviewed based on work completed, reserved capacity, non-recoverable costs, and project commitments already made.
2. Deposits and Advance Payments
If a deposit or advance payment is required to reserve project capacity, part or all of that amount may become non-refundable once work begins, preparation is performed, research is initiated, or project time has been reserved and cannot reasonably be reassigned.
3. Work Already Performed
No refund is ordinarily available for work already performed, whether or not the client ultimately implements or uses the recommendations or deliverables. Work performed may include consultations, research, analysis, meetings, planning, document review, preparation, drafting, or revisions.
4. Partial Refunds
Where appropriate, a partial refund may be calculated after deducting fees attributable to work already performed, non-recoverable third-party costs, completed milestones, delivered materials, and other reasonable costs or commitments incurred in reliance on the engagement.
5. Change of Mind
A change of mind after work has begun does not automatically create a right to a full refund. If the client no longer wishes to continue, the matter will generally be treated as a cancellation and any refund will be evaluated under this Refund Policy and the Cancellation Policy.
6. Dissatisfaction With Recommendations
Consulting services involve professional judgment. A client’s disagreement with a recommendation, preference for a different strategy, or decision not to implement a deliverable does not by itself create a right to a refund where the agreed services were performed.
7. Client Delays or Non-Participation
Refunds are generally not available for delays, incomplete work, or reduced project value caused by failure to provide required information, attend scheduled meetings, review deliverables, or make timely decisions.
8. Duplicate or Erroneous Payments
If a duplicate payment or clear billing error occurs, the error may be corrected after verification and the improperly charged amount may be refunded or credited as appropriate.
9. Refund Review
A refund request should identify the relevant project, payment, reason for the request, and amount disputed. Requests are reviewed based on project records and applicable written engagement terms.
10. Processing Time
If a refund is approved, posting time depends on the original payment method and the policies of the relevant payment provider or financial institution.
11. Project-Specific Terms
If a proposal, invoice, statement of work, or written engagement agreement contains project-specific refund terms, those terms control to the extent they differ from this general policy.