Service Delivery Policy
Effective Date: July 21, 2026
1. Nature of Delivery
Services are professional consulting and advisory services rather than physical goods. Delivery may occur through remote meetings, written analysis, reports, research summaries, planning documents, recommendations, presentations, structured notes, or other agreed formats.
2. Project Start
A project generally begins after the scope is reasonably defined, required payment or deposit conditions are satisfied, and the client provides the initial information necessary to begin work. The start date may depend on current scheduling availability.
3. Client Dependencies
Timely delivery depends on the client providing accurate and complete information, access to relevant documents where appropriate, and reasonably prompt responses to clarification requests or approval decisions.
4. Estimated Timelines
Any timeline presented before or during an engagement is an estimate unless expressly identified in writing as a firm deadline. Timelines may change because of project complexity, research requirements, revisions, client response times, third-party dependencies, or scope changes.
5. Delivery Methods
Deliverables may be provided electronically through email, cloud storage, shared documents, presentation files, reports, or other mutually practical methods. Meetings may be conducted by telephone or online conferencing tools.
6. Review and Feedback
Where client review is included, the client should review materials within a reasonable time and provide consolidated feedback. Delayed or fragmented feedback may affect the project schedule.
7. Revisions
Revisions are limited to the scope and number, if any, specified in the applicable proposal or engagement terms. Requests that materially expand the original objective, require new research, or add new deliverables may be treated as additional work.
8. Completion
A project is considered completed when the agreed deliverables have been provided or agreed consulting activities have been performed. Client implementation, adoption, internal approval, or business results are separate from delivery of the consulting service itself.
9. Delays Outside Reasonable Control
360 Emergence is not responsible for delays caused by events outside reasonable control, including service outages, third-party platform failures, severe weather, emergencies, illness, government action, or network disruption.
10. Record of Delivery
Electronic transmission records, meeting records, shared document activity, or other reasonable business records may be used to document performance or delivery of services.